15698 Jefferson Davis Hwy
Woodbridge, VA 22191

Call or Visit Us Today!
(703) 594-4646

Hours of Operation

M-F: 7:00 am - 6:00 pm
Sat: 7:00 am - 5:00 pm
Sunday: CLOSED

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Service Manager

Job description

The Service Manager leads the team of service writers. They are in charge of the front counter and are responsible for addressing problems and making decisions when the Store Manager isn’t available.

The duties of a Service Manager are:

  • Supervise Service Writers
  • Aid technicians in the repair/diagnostic process, as needed
  • Share Service Writer responsibilities, such as:
    • Scheduling appointments and organizing scheduling
    • Collecting and sharing information with the general service and automotive technicians
    • Maintaining communication with customers throughout the repair/diagnostic process
    • Resolving customer complaints
    • Tracking stock and inventory levels
    • Organizing parts ordered

Skills needed:

  • Leadership
  • Effective interpersonal skills
  • Sales background
  • Auto experience helpful
  • Exceptional phone skills
  • Computer knowledge
  • Positive attitude
  • Email composition
  • Problem solving
  • Sales Bonuses/Tire Sales Bonus
  • 100% Company Paid Health Insurance for Employee (Silver Plan)
  • Training opportunities available
  • Retirement Plan with Company Contribution (401K)
  • Paid Vacation and Holidays
  • Sign on bonus - Paid vacation time during the first year (you won't lose your vacation)

Job Type: Full-time

Job Title: Service Manager

Pay Range: $65K - $90K + per year

Experience: 36 months

Everyone has different goals. HomeTowne Auto Repair & Tire hopes to help you reach yours. We want to continue serving our customers well by building up our team with positive, honest, hardworking people.